Yealink WH64 and EHS62 Installation Guide for Avaya J159/J169

Illustrated installation guide

Install a Yealink WH64 with EHS62 on an Avaya J159 or J169

Connect your wireless headset, enable remote call control, and test incoming and outgoing calls.

Important: connect Cable B to the Avaya headset jack, identified by the headset symbol. Do not use the handset jack.

Port marked “Phone”

→

Adapter + Cable B

→

Headset jack

Connect the supplied power adapter to the base. Place the headset in its charging cradle and charge it before extended use.

On the J159 or J169, open Main Menu → Settings → Audio settings → Headset signalling. Select Switch hook and alert, then save.

Insert the EHS62 headset-side connector into the port marked Phone on the rear of the WH64 base.

Plug one end of Cable B into the EHS62 and the other end into the Avaya headset jack beside the headset symbol.

Press the Phone button on the WH64 base if the telephone source is not already active.

Call the Avaya extension. Confirm the headset rings, answers and ends the call from its call-control button, and provides clear two-way audio.

Problem	What to check
No ring alert	Confirm Headset signalling is set to Switch hook and alert.
Headset button does not answer calls	Confirm the EHS62 is connected to the WH64 Phone port and Cable B is secure at both ends.
No audio	Confirm Cable B is in the Avaya headset jack and the Phone source is selected on the WH64 base.
Menu option unavailable	Your phone firmware or administrator profile may restrict the setting. Ask your telephone-system administrator to enable EHS headset signalling.