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Reception
Route new and existing clients quickly with professional greetings, ring groups and customized call handling.
Phone Systems for Insurance Brokerages
Communication solutions for insurance brokerages and agencies
Handle every client call with confidence
Modernize an older phone system, connect office and remote brokers, record calls when required and equip high-volume teams with comfortable professional headsets.
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Serving businesses since 1996
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Local Quebec support
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Office, mobile and remote solutions
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No unnecessary long-term contracts
Built for insurance brokerages and agencies
Complete communications for every insurance team
From reception and customer service to sales, renewals and claims, we create professionally programmed solutions that help clients reach the right person while giving brokers the tools to work from the office or remotely.
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Customer service
Use queues, overflow destinations and voicemail-to-email so service calls are handled efficiently during busy periods.
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Sales and renewals
Give brokers direct numbers, mobile applications and professional headsets for follow-ups and policy renewals.
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Claims support
Direct urgent client calls to the appropriate person, department or after-hours destination.
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Remote brokers
Make and receive business calls using an office phone, computer or mobile application with one business identity.
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Multiple locations
Connect branches, departments and remote employees through one consistent cloud communication solution.
Protect the way your brokerage works
Modernize an older brokerage phone system without unnecessary disruption
Many insurance offices still depend on older Nortel, Avaya, Panasonic or Toshiba telephone systems. We review the existing equipment, telephone numbers, cabling and call flow, then recommend a practical migration plan.
- Keep your established brokerage telephone numbers
- Preserve reception, transfer and after-hours workflows
- Add mobile and computer calling applications
- Connect brokers working in the office or remotely
- Introduce voicemail-to-email, queues and reporting
- Plan the migration around your brokerage’s schedule
What we review before recommending a replacement
- Current supplier, system and telephone models
- Existing lines, numbers, extensions and cabling
- Reception, transfers and incoming call routing
- Remote brokers and mobile-working requirements
- Call recording, queues and reporting requirements
- Future growth and multiple-office requirements
Better visibility into client communications
Call recording and reporting when your brokerage requires it
Call recording can help authorized managers review conversations, confirm client requests, support training and maintain service quality. Recording must be implemented according to your organization’s policies and applicable consent and privacy requirements.
- Always-on or selective recording options
- Authorized access to stored recordings
- Call activity reports by user or department
- Support for service reviews and employee training
- Clear recording policies and announcement options
- Retention planning based on business requirements
Useful tools for managers and service teams
- Inbound and outbound call recording available
- Reports for answered, missed and abandoned calls
- Queue activity and call-volume visibility
- Customized access for authorized personnel
- Professional recording announcements
- Cloud access for approved remote managers
- Local programming and after-sales support
Built for high-volume client calls
Professional headsets for brokers who spend hours on calls
Brokers can speak with clients while reviewing policies, updating files and preparing quotes or renewals. A properly selected headset keeps both hands available and improves comfort throughout long calling sessions.
- Wireless freedom around the office or home workspace
- Noise-reducing microphones for professional conversations
- Comfortable mono and duo models for extended use
- Options for desk phones, computers and mobile devices
- Models for calling applications and Microsoft Teams
Compatibility matters
We confirm the complete solution before you order
Tell us which phone, computer, mobile device and calling applications you use. We will recommend the appropriate headset, cable, adapter or electronic hook switch.
View Professional Headsets →
Never leave an important client waiting unnecessarily
Route each call to the right broker or department
A professionally programmed cloud phone system can organize incoming calls for sales, service, renewals and claims without forcing clients through a complicated process. Busy calls can queue, overflow or reach an alternate destination.
Customized call queues
Hold calls for the appropriate team with professional messages and configurable queue options.
Ring groups and overflow
Ring several brokers together, then send unanswered calls to another employee, branch or voicemail destination.
Business and after-hours routing
Change call handling automatically according to office hours and direct urgent calls to the correct on-call destination.
Complete cloud communications
Connect reception, service teams and insurance brokers
Communication Main Libre provides fully programmed cloud phone systems for insurance brokerages and agencies of every size. Connect the main office, remote employees, mobile brokers and multiple branches through one professionally supported solution.
- Keep your existing brokerage telephone numbers
- Connect multiple offices, departments and brokers
- Use desk phones, computers and mobile applications
- Add or adjust extensions as staffing changes
Useful cloud features for insurance teams
- Customized call routing and virtual receptionist
- Desktop and mobile calling applications
- Office, mobile and remote extensions
- Voicemail-to-email notifications
- Call recording and activity reports available
- Business-hours and after-hours messages
- Professional programming and local support
Support before, during and after the transition
- Review of existing numbers, systems and call routing
- Cloud, on-site and hybrid phone-system options
- Professional system and application programming
- Headset and telephone compatibility verification
- Assistance with changes as the brokerage grows
- Responsive local after-sales service
Communication Main Libre
Local expertise for complete insurance communications
Since 1996, Communication Main Libre has helped Quebec businesses modernize their communications. We program the complete solution, assist with the transition and remain available when call routing, employees, departments or locations change.
- Solutions for independent agencies and larger brokerages
- Call queues, recording and reporting options
- Cloud, on-site and hybrid phone-system options
- Professional headsets for high-volume calling
Common questions
Communication questions from insurance brokerages and agencies
Can we keep our existing brokerage telephone numbers?
Yes. In most situations, established business numbers can be transferred to the new solution. We verify the numbers and current supplier before planning the migration.
Can calls be recorded for service review and training?
Yes. Call recording is available with appropriate system options. Access, announcements and retention should be configured according to your policies and applicable privacy and consent requirements.
Can remote brokers use the same business phone system?
Yes. Authorized brokers can make and receive calls through a desktop or mobile application while using their business extension and outgoing business number.
Can calls be routed by sales, service, renewals or claims?
Yes. We can create customized menus, queues, ring groups and overflow destinations so clients reach the appropriate team without unnecessary transfers.
Can several brokerage offices use one system?
Yes. Multiple branches and remote employees can share one cloud platform while keeping appropriate numbers, extensions, greetings and call-routing rules for each location.
Which headset is best for an insurance broker?
The best model depends on the broker’s phone, computer, applications, call volume and preferred mobility. We verify compatibility and recommend comfortable USB, Bluetooth, DECT or hybrid options.
Free insurance communication evaluation
Build the right communication solution for your insurance team
Tell us about your current system, telephone numbers, brokers, departments, locations, call-recording requirements and remote-working needs. We will recommend a practical phone-system and professional-headset solution.