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Reduce missed calls
Ring groups, call queues and overflow routing help customers reach an available travel advisor instead of repeatedly calling back.
Communication Solutions for Travel Agencies
Communication solutions for travel agencies
Never miss an important customer call
Give your travel advisors professional phone systems, comfortable headsets and flexible tools for working from the office or remotely.
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Serving businesses since 1996
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Local Quebec support
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Office and remote solutions
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No unnecessary long-term contracts
Built for travel professionals
Make every customer conversation easier to manage
Travel advisors manage reservations, itinerary changes, urgent questions and valuable customer relationships. We help your agency answer calls efficiently and stay connected during busy periods.
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Work from anywhere
Authorized employees can make and receive business calls from their desk phone, computer or mobile device.
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Document conversations
Call recording can help confirm customer requests, review reservation details and support staff training when appropriate.
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Manage busy periods
Route calls differently during seasonal peaks and add or remove extensions as your staffing requirements change.
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Voicemail to email
Receive voicemail messages by email so your team can respond quickly, even when employees are away from the office.
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Professional headsets
Comfortable wireless, Bluetooth and USB headsets help advisors communicate clearly while working in reservation systems.
A more responsive agency
Route each call to the right advisor
A professionally programmed cloud phone system makes it easier to organize incoming calls without making customers navigate a complicated process.
- Keep your existing business phone numbers
- Ring several travel advisors at the same time
- Create queues for busy reservation periods
- Send unanswered calls to an overflow destination
- Use professional greetings and auto attendants
- Receive voicemail messages by email
Useful features for travel agencies
- Call queues and customized call routing
- Desktop and mobile calling applications
- Call recording available
- Voicemail-to-email notifications
- Business-hours and after-hours messages
- Call activity reports
- Extensions for office and remote employees
Clear and comfortable calls
Professional headsets for busy travel advisors
Travel advisors often need to speak with customers while reviewing flights, hotels, insurance and reservation details on their computers. A properly selected headset keeps both hands available and helps make long days of calls more comfortable.
- Wireless freedom around the office
- Noise-reducing microphones for clearer conversations
- Comfortable mono and duo wearing styles
- Options for desk phones, computers and mobile devices
- Microsoft Teams-compatible models available
Compatibility matters
We confirm the complete solution before you order
Tell us which phones, computers and calling applications your agency uses. We will recommend the appropriate headset, cable, adapter or electronic hook switch.
View Professional Headsets →
Flexible communications
Support office, remote and seasonal employees
Your communication system should adjust to the way your agency operates—not force your agency into a rigid setup.
Flexible extensions
Add or remove extensions as staffing levels change, subject to the selected service and programming requirements.
Remote advisors
Connect employees working from home while keeping customer calls associated with the agency’s business number.
Multiple locations
Connect different offices through one coordinated communication solution with consistent call handling.
Support before and after installation
- Review of your current phone system and workflow
- Headset and equipment compatibility verification
- Customized system programming
- User assistance and initial training
- Help with changes and troubleshooting
- Responsive local after-sales support
Communication Main Libre
Local service from people who understand business communications
Since 1996, Communication Main Libre has helped Quebec businesses select, install and support professional communication solutions. We do more than sell equipment—we help make sure the complete solution works for your team.
- Personalized recommendations
- Cloud, on-site and hybrid options
- Professional programming and installation
- Fast assistance when your requirements change
Common questions
Communication questions from travel agencies
Can we keep our existing agency phone numbers?
Yes. Existing business numbers can normally be transferred to the
new service so customers can continue calling the numbers they
already know.
Can several travel advisors receive the same call?
Yes. Ring groups can send incoming calls to several employees at
once. Call queues can also hold calls and distribute them to
available advisors during busy periods.
Can employees answer agency calls from home?
Yes. Selected cloud solutions include computer and mobile
applications that allow authorized employees to make and receive
calls using the agency’s business number.
Is call recording available?
Call recording is available with selected solutions. It can be
configured according to your operational requirements. Your agency
remains responsible for complying with applicable consent,
privacy and record-retention requirements.
Can the system change for seasonal staffing?
Yes. Cloud solutions provide flexibility to add or remove users
and modify call routing as your requirements change. Programming
or service charges may apply.
Do you provide ongoing technical support?
Yes. Communication Main Libre provides assistance with
programming, setup, changes, troubleshooting and compatible
equipment after installation.
Free business communication evaluation
Let’s find the right solution for your travel agency
Tell us about your current supplier, number of lines and extensions, call volume, remote employees, headsets and the communication challenges your agency is experiencing.