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Reception
Route new and existing clients quickly with professional greetings, ring groups and customized call handling.
Phone Systems for Auto Dealerships and Repair Garages
✓ Serving businesses since 1996
✓ Local Quebec support
✓ Office, mobile and remote solutions
✓ No unnecessary long-term contracts
Built for dealerships and automotive service businesses
Keep sales, service, parts and reception connected
From the showroom and reception desk to service advisors, parts and the repair shop, we create professionally programmed solutions that help customers reach the right person quickly and keep your team connected.
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Service department
Use queues, overflow destinations and voicemail-to-email to manage appointment requests, vehicle updates and busy service periods.
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Vehicle sales
Give salespeople direct extensions, mobile applications and business caller ID for customer follow-ups without exposing personal cell numbers.
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Parts department
Route parts inquiries quickly to the right counter, employee or department and reduce unnecessary transfers.
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Mobile employees
Let managers, salespeople and other mobile employees make and receive business calls from a computer or mobile application using the dealership’s business identity.
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Multiple locations
Connect multiple dealerships, service locations, departments and employees through one consistent cloud communication solution.
Modernize without disrupting your operation
Replace an older dealership or garage phone system without unnecessary disruption
Many dealerships and repair garages still depend on older Nortel, Avaya, Panasonic or Toshiba telephone systems. We review the existing equipment, telephone numbers, cabling and call flow, then recommend a practical migration plan.
- Keep your established business telephone numbers
- Preserve reception, sales, service, parts and after-hours workflows
- Add mobile and computer calling applications
- Connect employees working at desks, around the dealership or remotely
- Introduce voicemail-to-email, queues and reporting
- Plan the migration around your dealership or garage schedule
What we review before recommending a replacement
- Current supplier, phone system and telephone models
- Existing lines, numbers, extensions and cabling
- Reception, sales, service, parts and incoming call routing
- Mobile employees, cordless coverage and remote-working requirements
- Call recording, queues and reporting requirements
- Future growth and multiple-location requirements
Better visibility into customer calls
Call recording and reporting when your business requires it
Call recording can help authorized managers review customer conversations, confirm appointment or service details, support training and maintain service quality. Recording must be implemented according to your organization’s policies and applicable consent and privacy requirements.
- Always-on or selective recording options
- Authorized access to stored recordings
- Call activity reports by user or department
- Support for service reviews and employee training
- Clear recording policies and announcement options
- Retention planning based on business requirements
Useful tools for managers and service teams
- Inbound and outbound call recording available
- Reports for answered, missed and abandoned calls
- Queue activity and call-volume visibility
- Customized access for authorized personnel
- Professional recording announcements
- Cloud access for approved remote managers
- Local programming and after-sales support
Built for busy customer-facing teams
Professional headsets for reception, sales and service teams
Receptionists, service advisors and sales teams often spend hours speaking with customers while working at a computer. A properly selected headset keeps both hands available and improves comfort throughout busy calling periods.
- Wireless freedom around the reception desk, office or service area
- Noise-reducing microphones for professional conversations
- Comfortable mono and duo models for extended use
- Options for desk phones, computers and mobile devices
- Models for calling applications and Microsoft Teams
Compatibility matters
We confirm the complete solution before you order
Tell us which desk phone, computer, mobile device and calling applications your employees use. We will recommend the appropriate headset, cable, adapter or electronic hook switch.
View Professional Headsets →
A missed call can mean a missed appointment or vehicle sale
Route every customer call to the right department
A professionally programmed phone system can organize incoming calls for sales, service, parts and reception without forcing customers through a complicated process. Busy calls can queue, overflow or reach an alternate destination.
Customized call queues
Hold calls for sales, service or parts with professional messages and configurable queue options.
Ring groups and overflow
Ring several employees together, then send unanswered calls to another employee, department, location or voicemail destination.
Business and after-hours routing
Change call handling automatically according to business hours and direct after-hours or urgent calls to the appropriate destination.
Complete cloud communications
Connect reception, sales, service and parts
Communication Main Libre provides fully programmed cloud phone systems for auto dealerships and repair garages of every size. Connect reception, sales, service, parts, mobile employees and multiple locations through one professionally supported solution.
- Keep your existing business telephone numbers
- Connect multiple locations, departments and employees
- Use desk phones, computers and mobile applications
- Add or adjust extensions as staffing changes
Useful cloud features for dealership and service teams
- Customized call routing and virtual receptionist
- Desktop and mobile calling applications
- Office, mobile and remote extensions
- Voicemail-to-email notifications
- Call recording and activity reports available
- Business-hours and after-hours messages
- Professional programming and local support
Support before, during and after the transition
- Review of existing numbers, systems and call routing
- Cloud, on-site and hybrid phone-system options
- Professional system and application programming
- Headset and telephone compatibility verification
- Assistance with changes as the brokerage grows
- Responsive local after-sales service
Communication Main Libre
Local expertise for complete automotive communications
Since 1996, Communication Main Libre has helped Quebec businesses modernize their communications. We program the complete solution, assist with the transition and remain available when call routing, employees, departments or locations change.
- Solutions for independent garages and larger auto dealerships
- Call queues, recording and reporting options
- Cloud, on-site and hybrid phone-system options
- Professional headsets for reception, sales and service teams
Common questions
Communication questions from auto dealerships and repair garages
Can we keep our existing dealership or garage telephone numbers?
Yes. In most situations, established business numbers can be transferred to the new solution. We verify the numbers and current supplier before planning the migration.
Can calls be recorded for service review and training?
Yes. Call recording is available with appropriate system options. Access, announcements and retention should be configured according to your policies and applicable privacy and consent requirements.
Can salespeople and mobile employees use the business phone system from their cell phones?
Yes. Authorized employees can make and receive calls through a desktop or mobile application while using their business extension and outgoing business number instead of exposing a personal cell number.
Can calls be routed separately to sales, service and parts?
Yes. We can create customized menus, queues, ring groups and overflow destinations so customers reach sales, service, parts or reception without unnecessary transfers.
Can several dealerships or garage locations use one system?
Yes. Multiple locations and mobile employees can share one cloud platform while keeping appropriate numbers, extensions, greetings and call-routing rules for each location.
Which headset is best for a dealership receptionist or service advisor?
The best model depends on the employee’s phone, computer, applications, call volume and mobility requirements. We verify compatibility and recommend comfortable USB, Bluetooth, DECT or hybrid options.
Free automotive communication evaluation
Build the right communication solution for your dealership or garage
Tell us about your current system, telephone numbers, sales and service teams, parts department, locations, call-recording requirements and mobile-working needs. We will recommend a practical phone-system and professional-headset solution.