E-MetroTel Infinity IP Phone – Installation Guide

Client self-installation instructions

E-MetroTel Infinity IP Phone – Quick Onsite Installation Guide

For Infinity 5004, 5008 and 5010W phones. Your telephone was programmed before shipping and should register automatically after it is connected.

↓ Download PDF Guide
E-MetroTel Infinity 5004 IP phone Infinity 5004
E-MetroTel Infinity 5008 IP phone Infinity 5008
E-MetroTel Infinity 5010W IP phone Infinity 5010W
Before you begin: You need an active Internet connection and an available electrical outlet near the phone. The required AC adapter and a 10-foot Ethernet cable are included.

What is in the box

  • Infinity 5004, 5008 or 5010W telephone
  • Desk stand or wall-mount bracket
  • Handset and coiled handset cord
  • 10-foot Ethernet network cable
  • AC power adapter

Connect the phone

WALL /
NETWORK
Network connection
EXISTING
CABLE
INFINITY PHONE
5004 • 5008 • 5010W
INTERNET / LAN PC
POWER
SUPPLIED
10-FOOT CABLE
COMPUTER
Ethernet port
SUPPLIED AC ADAPTER
1

Attach the stand

Slide the stand into the slots on the back of the phone.

2

Connect the handset

Connect the coiled cord to the handset and the handset port on the phone.

3

Move the computer's network cable to the phone

Disconnect the existing Ethernet cable from the computer and plug it into the phone port marked INTERNET or LAN.

4

Connect the supplied AC adapter

Connect the adapter to the phone's power port and then to an electrical outlet.

5

Connect the phone to the computer

Use the supplied 10-foot cable to connect the phone's PC port to the computer's Ethernet port.

Wait for automatic startup

Allow up to five minutes while the phone downloads its configuration. Do not unplug the phone during this process.

Confirm that the phone is ready

Check Expected result
Display Your name, extension or normal idle screen appears.
Extension Dial *65. The system should announce the extension number.
Outgoing call Place a test call and confirm that both parties can hear clearly.
Incoming call Call your number and confirm that the correct telephone rings.

If the phone does not come online

  • No screen or lights: Verify the AC adapter and electrical outlet.
  • No service: Verify that the existing network cable is connected to the phone's INTERNET or LAN port.
  • Computer has no Internet: Verify the cable between the phone's PC port and the computer.
  • Still not working: Disconnect power for 10 seconds, reconnect it and wait up to five minutes.

Need help?

Montréal: 450-969-9285 Trois-Rivières: 819-489-0140

Please provide your company name, extension number, what appears on the screen, and a photo of the cables connected to the back of the phone.

communicationmainlibre.ca  |  E-MetroTel Infinity 5004 • 5008 • 5010W