Infinity 3065 — Installation & Setup Guide.

Your business phone, on your computer

Set up E-MetroTel Infinity 3065 to make and receive business calls using your headset and computer.

Download Infinity 3065

Before you begin

Have the setup email from Communication Main Libre ready. It contains:

  • Device ID: used to activate the application.
  • Extension number and extension password: used to connect your extension through Hot Desk.
  • Voicemail password: used to access your voicemail.

These details are provided privately by email. If you have not received them, contact us before continuing.

1. Download and install

Open the E-MetroTel software download page and choose Infinity 3065 for Windows or Mac, depending on your computer.

Download and open the installer, then follow the installation prompts. If your computer requires administrator permission, ask your IT contact for help.

2. Activate the application

  1. Open Infinity 3065.
  2. Copy the Device ID from your setup email and paste it into the Device ID field without adding spaces.
  3. Click Save & Continue, then Done.

3. Connect your extension

If your setup email instructs you to use Hot Desk:

  1. Click the Keypad tab to display the keypad.
  2. Press Hot Desk.
  3. Enter the extension number provided in your email.
  4. Enter your extension password and follow the on-screen prompts.

Use the extension password for this step. Your voicemail password is used when accessing voicemail.

If your extension is already connected automatically, proceed to the next step.

4. Connect your headset and test

  1. Connect your headset to the computer.
  2. Check the application's audio settings and select your headset for the microphone and speakers. Allow microphone access if prompted.
  3. Make a test call and confirm that both people can hear each other.
  4. Ask a colleague to call your extension and check that it rings.
Ready to receive calls? Keep Infinity 3065 running and your computer awake. Use a wired Ethernet connection when possible, or a strong, stable Wi-Fi connection.

5. Access your voicemail

Use the voicemail password from your setup email when prompted. Follow the E-MetroTel voicemail user guide to listen to messages and personalize your greeting.

6. Disconnect your extension

To sign out of your Hot Desk extension, use the unregister softkey shown as “Pas enr” in the French interface. The label may differ in the English interface. If you cannot identify it, contact us for assistance.

Helpful links

Need help getting connected?

If activation fails, check your internet connection and recheck the Device ID in your email. Contact us with the error message if the issue continues.

Communication Main Libre
450-969-9285  |  1-866-726-7345